About Get Covered Tennessee - Healthcare Marketplace

Get Covered Tennessee is a state-wide Navigator program led by Family & Children’s Service to help Tennesseans find quality healthcare through the Marketplace, Medicaid (TennCare), Children’s Health Insurance Program (CoverKids), and community-based healthcare services. 

The program is funded by the federal government to provide free, unbiased, one-on-one assistance to help people understand their health care options and sign up for health insurance coverage. 

The Get Covered Tennessee program has over 30 federally certified Navigators who provide in-person and phone-based assistance throughout the state. In addition, the program is supported by two sub-grantees  Cherokee Health Systems in Knoxville and rural East Tennessee, and Appalachian Mountain Project Access (AMPA) in Northeast Tennessee. 

Our program serves an important role in connecting communities with historically low access to health coverage, increased health disparities and poor health outcomes to quality, affordable health coverage.

Navigator Duties

  1. Insurance enrollment assistance.
  2. Provide fair, impartial information about qualified health plans and the availability of financial assistance through the federal government.
  3. Conduct public education about insurance access and Navigator services.
  4. Refer people experiencing issues with health plans or financial assistance to a consumer assistance or ombudsman program or other appropriate agency that can help with a grievance or appeal.
  5. Provide culturally and linguistically appropriate services.

Connect with a local Navigator!

In-person appointments are available in many regions of Tennessee. Phone and video conference appointments are available statewide.

Call toll-free 1-866-475-7879, for an eligibility (insurance) screening and to schedule an appointment.

Or schedule an appointment Online

Connect with a local Navigator!

In-person appointments are available in many regions of Tennessee. Phone and video conference appointments are available statewide.

Call toll-free 866-475-7879 for an eligibility (insurance) screening and to schedule an appointment.

Or schedule an appointment Online