Medicare provides free auxiliary aids and services including information in accessible formats like braille, large print, data and audio files, relay services and TTY communications. If you request information in an accessible format, you won’t be disadvantaged by any additional time necessary to provide it. This means you will get extra time to take any action if there’s a delay in fulfilling your request.
To request Medicare or Marketplace information in an accessible format you can:
- Call us
For Medicare, call us at 1-800-MEDICARE (1-800-633-4227). TTY: 1-877-486-2048.
For the Health Insurance Marketplace, call us at 1-800-318-2596. TTY: 1-855-889-4325.
- Email us at firstname.lastname@example.org.
- Send us a fax: 1-844-530-3676.
- Send us a letter:
Centers for Medicare & Medicaid Services
Offices of Hearings and Inquiries (OHI)
7500 Security Boulevard, Mail Stop S1-13-25
Baltimore, MD 21244-1850
Attn: Customer Accessibility Resource Staff
Your request should include your name, phone number, type of information you need (if known) and the mailing address where we should send the materials. We may contact you for additional information.
The Centers for Medicare & Medicaid Services (CMS) is the federal agency that runs the Medicare, Medicaid, and Children’s Health Insurance Programs, and the federally facilitated Marketplace. CMS doesn’t exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, disability, sex, or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by CMS directly or through a contractor or any other entity with which CMS arranges to carry out its programs and activities.
How to file a complaint
You can contact CMS in any of the ways included in this notice if you have any concerns about getting information in a format that you can use.
You may also file a complaint if you think you’ve been subjected to discrimination in a CMS program or activity, including experiencing issues with getting information in an accessible format from any Medicare Advantage Plan, Medicare Prescription Drug Plan, State or local Medicaid office or Marketplace Qualified Health Plans. There are 3 ways to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
- By phone:
Call 1-800-368-1019. TTY users can call 1-800-537-7697.
- In writing: Send information about your complaint to:
Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Medicare.gov accessibility & compliance with Section 508
Medicare is committed to making its electronic and information technologies accessible to people with disabilities. If you can’t access content or use features on this website due to a disability, contact our Section 508 Team at 508Feedback@cms.hhs.gov. To help us better serve you, upload the material in question and/or include the URL if possible and let us know the specific problems you’re having.